Here at Tatonka, we have over 30 years’ experience in the design and manufacture of the world’s best travel products; and we’re so confident in the quality of your new Tatonka Pack or Bag that we’re offering a full 2 year warranty against any manufacturing faults.
There’s a problem with my new Tatonka Pack or Bag. What do I do?
If you have a problem with your new Tatonka Pack or Bag, you can either return it (with proof of purchase) to your place of purchase or send it directly back to us.
When sending it directly back to us, please include a note with your contact details (name and either a phone number or email address) and a return address. Please send it to:
Tatonka NZ Repairs
c/o Tight Lines Ltd
89 Austin Street
So, if I have to send the pack back, who pays for shipping?
You’re only responsible for getting the pack back to us – we recommend using a form of freight or postage that has a tracking number. Tatonka NZ can’t be responsible for packs that are not received by our returns department. We’ll pay for shipping the item back to you.
Please note: we highly recommend sending your warranty item to us via courier. In the case of NZ Post this means you will need to upgrade from their standard tracked post service to courier. If you do choose to send via post, please expect the processing of your warranty claim to take an additional 2 weeks.
Normal Wear and Tear (eg zips, wheels): any aging of your Tatonka Pack or Bag that’s a result of reasonable use. Damage caused by airline baggage handlers.
Any damage involving a foreign object; like a knife, rock, dragging, etc
Third party repairs or replacements – please send your Tatonka Pack or Bag back to Tatonka NZ – we can’t be held responsible for repairs carried out by someone else.