FAQS

What is the Open Factory?

This is a project that allows you to visit our Mountech production works in Vietnam, and see our high-quality, sustainable production facilities for yourself. For more details please feel free to reach out to us at admin@tatonkatravel.co.nz.

Are my Tatonka products guaranteed?

Only the best materials are used for Tatonka products. Every single item we deliver has undergone thorough quality checks. But if anything is ever not quite right, we will, of course, remedy the matter under the guarantee within the statutory periods. Of course, normal wear parts such as buckles and straps may well fail over the years, and these we do not replace. Please take any badly damaged products to your retailer, and we will try to resolve the problem as quickly as possible. However, this arrangement does not apply if the item has been used inappropriately or damaged on purpose.

How does the volume information work?

We measure our rucksacks, bags and so on in litres. This means we fill them with granulate bags of 1, 2, 5, 10 and 20 litres, which provides us with very precise information about the actual volume, including outside pockets and lid compartments.